Welcome to ServiceSafari.net
This blog is a place to read about adventures in our service economy. In developed western countries the service sector has become the principal driver of our economies. In the UK more than 77% of GDP and 91% of employment is within services, whether they are in public, private, or third sector. Civil Service, Local Government, Military, NHS are all public sector services. Banking, Hospitality, Retail, Transportation, and Business-To-Business offerings like Legal, Accounting, Consultancy, Marketing, etc are all private sector services. Charities, Cultural and Arts Organisations, and Social Enterprises are all third sector services.
We all experience service in many forms, multiple times every day. Some of these services make us happy, whilst some disappoint us, or even make us angry. Services are not just the people delivering a service, but include all touch-points from advertising in various media, the website, social media pages, the service-delivery itself, and post-service delivery like after-sales service. It includes technology, people, management, premises, location, etc. We are all increasingly asked for our customer ratings on websites like Amazon and TripAdvisor, and we tell our friends when things go well, and tell even more of our friends when things go wrong. So this is a site where I post my experiences, which admittedly may be somewhat influenced by my professional experience as a Service Designer. There will also be guest postings from some of my colleagues and friends too. Comments and interaction are encouraged so please join our conversation!
Alternatively you can contact me here:
email: james.rock @ designthinkersgroup.com